Shipping & Return Policy

Effective Date: 02/05/2026

At Ombre Jewels, we aim to provide a smooth and reliable shopping experience. Please read our

shipping and return policy below.

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1. Shipping Policy

1.1 Order Processing

* Orders are processed within 1–2 business days.

* Orders placed on weekends or holidays will be processed on the next working day.

1.2 Delivery Timeline

* Standard delivery takes 5–10 business days, depending on your location.

* Delivery timelines may vary due to courier or external factors.

1.3 Shipping Charges

* Shipping charges (if applicable) will be calculated at checkout.

1.4 Order Tracking

* Once your order is shipped, you will receive a tracking link via SMS or email.

1.5 International Shipping

* Currently, we do not offer international shipping.

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2. Return & Refund Policy

2.1 Eligibility

We accept returns/replacements only in the following cases:

* Damaged or defective product

* Incorrect item received

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궻 Mandatory:

* Issue must be reported within 48 hours of delivery

* A 360° unboxing video (without cuts) is required as proof

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2.2 Non-Returnable Items

* Earrings (for hygiene reasons) unless defective

* Customized/personalized jewellery

* Sale/discounted items

* Products without original packaging

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2.3 Refund Process

* Once approved, refunds will be processed within 5–7 business days

* Amount will be credited to the original payment method

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2.4 Return Shipping

* For damaged/incorrect items, we will cover return shipping

* For other approved cases, shipping costs may be borne by the customer

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3. Contact Us

For any shipping or return-related queries:

* Email: ombrejewels2@gmail.com

* Phone: 9136718640